Bringing a Strategy-First Approach to Client Partnerships
Drew Coffey joins Concord as SVP of Sales with nearly three decades of experience built from inside servicing operations. He recently sat down with Concord’s Chief Revenue Officer, Peter Moody, to share his story, explain why he chose Concord, and offer his perspective on where the market is heading.
In the early ‘90s, Drew entered the industry working the phones at companies like Sears Credit, Onyx Acceptance, Consumer Portfolio Services, and Downey Savings and Loan. From there, he moved into more senior roles in servicing operations, building teams, training managers, and running frontline operations across consumer and commercial loan portfolios.
That path, operations first and revenue leadership second, shapes how Drew sees the industry today.
“Servicing only works if it works in production,” Drew said. “You can design a perfect strategy, but if your frontline team can’t execute it, or your data isn’t clean, or your processes break under volume, it fails. Being inside operations forces you to think about execution, not theory.”
Before joining Concord, he spent nearly 20 years at Servicing Solutions, where he rose to Chief Revenue Officer. After almost two decades at one organization, Drew was deliberate about what came next.
“What stood out for me was the alignment on how servicing should actually be delivered. There’s a real focus here on execution, flexibility, and building solutions that actually work in real environments, not just selling a model. That’s something I’ve always cared about, so the decision was pretty straightforward.”
That alignment is what ultimately brought him to Concord.
It also reflects how Drew sees the broader direction of the industry. Not just through the lens of new technology or regulatory change, but through how performance is defined, measured, and owned across servicing relationships.
“A lot of people are talking about better tech. But the real shift is accountability. Lenders are starting to realize that servicing directly drives outcomes, cash flows, losses, and the customer experience. The gap today isn’t tools. It’s execution and the ownership of results.”
Drew has also spent years focused on one of the more persistent structural challenges in the market: misalignment between lenders and capital providers. “Each of these groups is expert in its own area. What’s often missing is someone who can align those interests, understand what the lenders need, understand what the capital market providers need, and find ways to bring those two groups together.”
Drew joins an experienced sales team at Concord, working alongside Tom Myers, Ericka Schwarm, DelRoy Stauffer, and Kim Mounger. His focus is straightforward: serve as a trusted advisor to lenders and originators, help them navigate increasingly complex servicing environments, and build relationships that endure over time.
Outside of work, the through-line is consistent. Drew spends his time solving problems, whether that’s perfecting a sourdough loaf, smoking ribs on the Traeger, or helping his kids work through whatever project they’ve taken on that week. “It’s a different kind of problem solving,” he said, “but not all that different from what I enjoy about work.”
If you know Drew or are just getting to know him, now is a good time to connect.
Welcome to Concord, Drew.
